CUSTOMER SERVICE

Where is my order

For Royal Mail deliveries please click here

For DPD deliveries please click here

Cancelling my order

To cancel an order, please email [email protected] with your full name and order number and one of our customer service representatives will be happy to deal with your request.  

Returns

If you are unhappy with your purchase, please contact us at [email protected] stating the reason for your return along with picture evidence if applicable. Once we have received this information, we will initiate the refund process.

Please note any bottles which have been customised or personalised, such as engraving, cannot be refunded.

Upon receiving the item, we will inspect the bottle to ensure it has arrived back with us unopened and in the condition that we delivered the product in.

Under circumstance where the inspection is unsatisfactory we will either send the product back to you for the fee of the delivery charge or discard of the product without replacement if the product is in a condition where it is unsafe or against our policies to post.

If the product is to a satisfactory quality we will accept the return and process a refund back to the same payment method used when placing the order.

Once a return has been accepted into our warehouse, they are processed within 7 working days. It may take up to a further 3-5 days for the money to reach your bank account. Should you not receive your refund after the stated time, please contact [email protected] quoting your full name and order number.

 

Contact Us

To contact one of our Customer Service agents, please click here.

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