Customer Service


For Royal Mail deliveries please click here

For Parcelforce deliveries please click here

To cancel an order, please email [email protected] with your full name and order number and one of our customer service representatives will be happy to deal with your request.  

If you are unhappy with your purchase, please contact us at [email protected] stating the reason for your return along with picture evidence if applicable. Once we have received this information, we will initiate the refund process.

Please note any bottles which have been customised or personalised, such as engraving, cannot be refunded.

Upon receiving the item, we will inspect the bottle to ensure it has arrived back with us unopened and in the condition that we delivered the product in.

Under circumstance where the inspection is unsatisfactory we will either send the product back to you for the fee of the delivery charge or discard of the product without replacement if the product is in a condition where it is unsafe or against our policies to post.

If the product is to a satisfactory quality we will accept the return and process a refund back to the same payment method used when placing the order.

Once a return has been accepted into our warehouse, they are processed within 7 working days. It may take up to a further 3-5 days for the money to reach your bank account. Should you not receive your refund after the stated time, please contact [email protected] quoting your full name and order number.


To contact one of our Customer Service agents, please click here.

Premium Deliveryfrom £6.99

For next day delivery in the UK, you must place your order before 16:00 for it to be shipped and delivered for the next day. The majority of postcodes in the UK are eligible for the next day delivery service and the price is calculated at checkout. If your order is placed on Saturday or Sunday, your next day delivery service will arrive you your destination on the following Tuesday. 

Certain postcodes within the UK will be shipped via a two-day delivery service as standard, this is calculated automatically on checkout. All orders placed before 16:00 will be delivered the second working day. If you place an order after 16:00 it will be shipped the next working day. 

Standard Deliveryfrom £4.99

All postcodes within the UK are eligible for the 3-5-day delivery service which is calculated automatically on checkout depending on the size of the basket. All orders placed before 12:00 will be delivered within 3-5 working days of making the order. If you place an order after 16:00 it will be shipped the next working day. 

Free Delivery – Available for orders over £100

Saturday/Sunday Deliveryfrom £8.99

If Saturday/Sunday delivery is selected, your order will be delivered the upcoming weekend. To ensure delivery on Saturday/Sunday, your order must be placed by 16:00 on Friday to ensure delivery for the upcoming weekend. 

International Delivery

Currently we only ship within the United Kingdom, excluding Guernsey and Jersey.

We currently do not offer a click and collect service.

To view our gift cards, click here.

We can provide goods for large parties, weddings, conferences and a whole host of events. For more information, please email [email protected] 

Please contact us through the contact page by selecting the trade option, here

For corporate gifting, please click here for all the information we require as well as a template to enter all the orders.