To cancel an order, please email [email protected] with your full name and order number and one of our customer service representatives will be happy to deal with your request.
If you are unhappy with your purchase, please contact us at [email protected] stating the reason for your return along with picture evidence if applicable. Once we have received this information, we will initiate the refund process.
Please note any bottles which have been customised or personalised, such as engraving, cannot be refunded.
Upon receiving the item, we will inspect the bottle to ensure it has arrived back with us unopened and in the condition that we delivered the product in.
Under circumstance where the inspection is unsatisfactory we will either send the product back to you for the fee of the delivery charge or discard of the product without replacement if the product is in a condition where it is unsafe or against our policies to post.
If the product is to a satisfactory quality we will accept the return and process a refund back to the same payment method used when placing the order.
Once a return has been accepted into our warehouse, they are processed within 7 working days. It may take up to a further 3-5 days for the money to reach your bank account. Should you not receive your refund after the stated time, please contact [email protected] quoting your full name and order number.
Premium Delivery – from £7.99
For next day delivery in the UK, you must place your order before 16:00 for it to be shipped and delivered for the next day. The majority of postcodes in the UK are eligible for the next day delivery service and the price is calculated at checkout. If your order is placed on Saturday or Sunday, your next day delivery service will arrive with you at your destination on the following Tuesday.
Certain postcodes within the UK will be shipped via a two-day delivery service as standard, this is calculated automatically on checkout. All orders placed before 16:00 will be delivered the second working day. If you place an order after 16:00 it will be shipped the next working day.
Standard Delivery – from £4.99
All postcodes within the UK are eligible for the 3-5-day delivery service which is calculated automatically on checkout depending on the size of the basket. All orders placed before 12:00 will be delivered within 3-5 working days of making the order. If you place an order after 16:00 it will be shipped the next working day.
Free Delivery – Available for orders over £100
Saturday/Sunday Delivery – from £9.99
If Saturday/Sunday delivery is selected, your order will be delivered the upcoming weekend. To ensure delivery on Saturday/Sunday, your order must be placed by 16:00 on Friday to ensure delivery for the upcoming weekend.
Currently we only ship within the United Kingdom, excluding Northern Ireland, Guernsey and Jersey.
We currently do not offer a click and collect service.
We can provide goods for large parties, weddings, conferences and a whole host of events. For more information, please email [email protected].
TERMS AND CONDITIONS OF USE
THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter “Terms”) governs your use of our web site (hereafter “web site”). It is vitally important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the web site (hereafter “services”). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by Business through its web site(s).
This website is owned by VIP Bottles, a trading name of VIP Bottles LTD (hereafter “Business”), a company registered in England and Wales (company number 09051796), whose registered office is at 42 Welford Road, Leicester, Leicestershire, United Kingdom, LE2 7AA. Our VAT registration number is 187 1505 95.
The following words used in these Terms shall have the following meanings:
- “Personal Information” shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.;
- “Business web site” shall mean all web sites on which Business provides products and/or services.
- “Business User” shall mean all Users of the Business web site(s) and services.
- “Business Products and Services” shall mean all products and/or services provided directly by Business;
- “3rd–Parties” include all advertisers, partners and affiliate vendors that are included on, or linked to, the Business web site(s).
ORDERING GOODS FROM US
Individuals: These terms of sale apply to all goods and services supplied by VIP Bottles LTD via https://www.vipbottles.co.uk. The website is governed by the following terms and conditions; they do not affect your statutory rights.
Business to Business Site Visitors: You are registered with us as a business customer and these are the Terms and Conditions of sale that apply to transactions between you and us. By purchasing any products (the “Product(s)”) or services (the “Services”) and by using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.
Description and price of goods
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on https://www.vipbottles.co.uk. If there is anything which you do not understand, or if you wish to obtain further information, please contact our customer services team.
Product images are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
Placing an order
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
The contract is subject to your right of cancellation (see below).
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.
We may refuse at our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) where goods ordered by you are not available;
(e) if we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.
Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks, we may ask for additional information or documentation to help support the data you supplied.
Please be aware that if you are using PayPal as your payment method we reserve the right to not ship to unconfirmed addresses.
Consumer right of return and refund
This clause only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of:
- any made-to-measure or custom-made products or products made to your specification or clearly personalised;
- bottles which have a security seal that you have opened or unsealed.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or the last good or the last lot or piece (as the case may be).
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post 42 Welford Road, Leicester, Leicestershire, LE2 7AA or e-mail to [email protected]).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 7 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 7 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 7 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
If the consumer has received goods in connection with the contract you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. We strongly recommend using insured postage to the value of the goods as no refunds will be issued on goods that arrive damaged. Alternatively, we can collect the parcel from you for a fee of £10.00.
Free Delivery services are subject to a £10 return fee that will be deducted from the final refund if a delivery is refused.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Your right of cancellation – FOR BUSINESSES (B2B) ONLY
If you are not a consumer, then you have no right of cancellation, refund or return once we have accepted your offer to buy the goods or service, unless, under the law of contract, you have a legal right to cancel and you are cancelling it for that expressed reason.
We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 7 days of your order. However, we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility. Dependent on your shipping method, our delivery partners DPD and Royal Mail will deliver your parcel.
At this point in time, we currently ship within the United Kingdom, excluding Northern Ireland, Guernsey, Jersey and do not offer international shipping. Orders placed from Inverness, Highlands, Isle of Man, Channel Islands among others may incur additional delivery charges.
If the person receiving the order is unable to produce appropriate ID to confirm them to be older than 18 years of age or older then, unfortunately, our couriers will be unable to leave the products. Costs to redeliver the order and consequences thereof shall be of the person making the order.
Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 14 working days of the delivery of the goods in question. As such all lost parcel inquiries must be notified within this time period and a denial of receipt form sent within the 14 days in order for us to process this as a lost item with our couriers.
We shall deliver the goods to you within 7 days (‘the long delivery date”) of the date on which you ordered them. If we do not so deliver the goods by the delivery date then the sale is cancelled, and we shall return all monies paid by you to us under the contract of sale but, notwithstanding, shall have no liability to you for the return of monies or otherwise unless you notify us in writing at our contact address of the non-delivery within 14 days from the long delivery date.
Where specific courier instructions are given e.g. leave in porch, leave with neighbour etc, we will not be held responsible or liable for goods not being received where our couriers or other couriers have a POD (proof of delivery) or inform us that the ‘goods were left as instructed’. You are therefore obliged to ensure that any specific courier instructions given are correct and that the information provided ensures a safe and accurate delivery. Where the customer has instructed the courier to leave the parcel in a location other than the shipping address, all liability will be passed onto the customer regarding age verification and acceptance of the order by someone over the age of 18.
With any ‘signature optional’ delivery your rights to claim damage, missing items and non-delivery are waived.
If our courier attempts delivery at the delivery address as specified in the order but is unable to deliver the item to the specified address, the courier will retain the item/s and will leave a calling card with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.
Please make sure you are available to take delivery of your order at the delivery address as your goods are sent on a “signed for” service. If you are not available at the address to receive the delivery, a Courier Card will be left directing you to your nearest Courier Depot where you may collect your goods.
Our free delivery option only applies to orders up to a certain weight, if the weight of the order surpasses this threshold then a delivery charge will be incurred.
Business Purchases: If you fail to take delivery of the Products and without prejudice to any other rights and remedies available to us, we may:
(a) store the Products until actual delivery and charge you the reasonable costs (including, without limitation, insurance) of storage;
(b)sell the Products at the best readily obtainable price and either:– (i) where you have not already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the Products or charge you for any shortfall below the price you agreed to pay for the Products; OR (ii) where you have already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
All products sold by VIP Bottles LTD are sold subject to UK alcohol tax. If we are exporting products to an address in the European Union then prices are subject to UK VAT.
Your order may be subject to local sales taxes and duties upon entry in your chosen country which is levied at the time the parcel clears customs. Any additional charges are the sole responsibility of the recipient. As customs policies vary widely from country to country, VIP Bottles LTD has no control over these charges, we recommend you contact your local customs office for further information.
Refusal to pay the local sales taxes and duties will result in the goods being:
- Destroyed by customs OR
- Goods being returned back to VIP Bottles LTD at the cost of the customer (costs will be deducted from any refund amount).
If your order is being held by your local customs office, you are able to ascertain this information from the tracking website.
The order is placed entirely at the buyer’s risk, unless specified otherwise. Due to the nature of international, we cannot accept returns, however in the unlikely case of damaged goods please contact us for further information.
Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country’s government.
If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.
Title for Consumers
Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
Title for Business Orders
The Products are at your risk from the time of delivery. Ownership of the Products shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of: the Products; and all other sums which are or which become due to us from you on any account. We shall be entitled to recover payment for the Products even though ownership of any of the Products has not passed from us.
Until ownership of the Products has passed to you, you must:
(a) store the Products (at no cost to us) separately from all your other products and products of any third party in such a way that they remain readily identifiable as our property; and
(b) not destroy, deface or obscure any identifying mark or packaging on or relating to the Products; maintain the Products in satisfactory condition and keep them insured on our behalf for their full price against all risks
Your right to possession of the Products shall terminate immediately if:
(a) you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding-up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency or we have reason to believe that any of the above are likely to occur; or
(b) you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
(c) you encumber or in any way change any of the Products.
You grant to us, our agents and employees an irrevocable licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or, where your right of possession has terminated, to recover them.
Faulty Product, Damaged, or Dead on Arrival
Please note that any products returned to us which you claim to be defective will be checked and verified by our customer service team. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.
If you notify a problem to us under this condition, our only obligation will be, at your option:
(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.
Limitation of Liability
The Business will not be liable to you for any loss or damage in circumstances where:
(a) There is no breach of a legal duty owed to you by the supplier or by its employees or agents;
(b) Such loss or damage is not a reasonably foreseeable result of any such breach;
(c) Any increase in loss or damage resulting from breach by you of any term of this contract.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
LINKS TO AND FROM OTHER WEBSITES
Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this website, you do so entirely at your own risk.
On occasion, a product or service offered by advertisers on Business’s web site may not be available at the time or at the price listed. In such event, or in the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, technology effort, error in the date or length of availability, or error in pricing or product or service information received from our advertisers or other User, User agrees that Business is not responsible for such errors or discrepancies and that User’s only course of action is to contact the appropriate advertiser or other User.
SUCCESS OF YOUR BUSINESS OR EARNINGS
What User derives from the use of VIP Bottles LTD products/services/information depends upon User’s commitment to, and effort in, applying the information. VIP Bottles LTD does not represent, warrant or guarantee that User will achieve any particular results in business as a result of purchasing and using VIP Bottles LTD products/services/information. User acknowledges that the success of User’s business depends on User’s skills, effort and commitment. PLEASE SEE OUR EARNINGS AND TESTIMONIAL DISCLAIMER ELSEWHERE ON THIS WEB SITE.
VIP Bottles LTD regularly sends out a newsletter and/or other informational emails (collectively referred to as “Newsletters”) to all Users. In these Newsletters, we may inform you about new services, features or products. User may choose to unsubscribe from the newsletter at any time using the unsubscribe option at the bottom of our emails, or by writing to us at [email protected]
LICENCE AND COPYRIGHT
The Business web site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the web site is copyrighted as a collective work under UK and International copyright laws. The Business owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, re-transmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Business and the copyright owner. Elements of the web site are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.
You are permitted to print and download extracts from this website for your own private use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c)any of our copyright and trademark notices and this permission notice appear in all copies.
In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by email, to [email protected] or by letter to: VIP Bottles, 42 Welford Road, Leicester, United Kingdom, LE2 7AA.
OBLIGATIONS OF USER
Use of this website https://www.vipbottles.co.uk, as described below, is prohibited. These descriptions are guidelines and are not intended to be exhaustive or all-inclusive.
Illegal/Criminal Activity The Business web site may not be used in connection with criminal or civil violations of state, federal, or international laws, regulations, or other government rules or requirements. Such violations include theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; and threats of physical harm or harassment.
Security Violations : The Business web site may not be used in connection with attempts, whether successful or not, to violate the security of a network, service, or other system. Examples of prohibited activities include hacking, cracking into, monitoring, or using systems without authorization; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software.
Basic Security : User is responsible for maintaining the basic security of its computer system and to prevent its use by others in a manner that violates these Terms. Examples include: improperly securing a mail server so others can use it to distribute spam; improperly securing an FTP server so that it may be used by others to illegally distribute licensed software or media content. User is responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.
Threats : The Business web site may not be used to transmit materials of a threatening nature, including threats of death or physical harm, harassment, libel, and defamation.
Offensive Materials : The Business web site may not be used for the distribution of offensive materials, including obscene, pornographic, indecent, and hateful materials. Further, Users agree to adhere to the following requirements:
a. Comply with all laws, ordinances, statutes and applicable legislation and to respect all 3rd-party rights. In particular, User shall not:
i. Provide, post or otherwise distribute content which is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims, violates the privacy rights of any 3rd-party, is unreasonably harmful or offensive to any individual or community;
ii. Use or post any pornographic materials or any content that violates any applicable legislation for the protection of minors; or advertise or promote, offer or distribute any pornographic product or products which do not comply with any applicable legislation for the protection of minors;
iii. Unreasonably annoy (particularly with SPAM) any other User;
iv. Use or post, without authorization, any content protected by law (e.g. copyright, trademark, patent, utility patent, design patent or other intellectual property (IP) laws), or advertise, promote, offer or distribute any goods or services protected by law;
v. Use, post or promote any commercial practices considered unfair competition, including progressive customer acquisition practices (such as chain distribution systems, Ponzi schemes, illegal multi-level selling or pyramid sales).
5. You may not provide, post or otherwise distribute, User content that:
i. Contains vulgar, profane, abusive, racist or hateful language or expressions, epithets or slurs, text, photographs, videos or illustrations in poor taste, inflammatory attacks of a personal, racial or religious nature;
ii. Discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law or moral standards;
iii. Violates or encourages the violation of any municipal, state, provincial, federal or international law, rule, regulation or ordinance;
iv. Interferes with any User’s uninterrupted use of the Business website;
v. Advertises, promotes or offers to trade any goods or services;
vii. Uploads or transmits viruses or other harmful, disruptive or destructive files, material or code;
viii. Disrupts, interferes with, or otherwise harms or violates the security of the Business web site or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Business web site;
viii. “Flames” any individual or entity (e.g. sends repeated messages related to another User and/or makes derogatory or offensive comments about another User or individual), or repeats prior posting of the same message under multiple threads or subjects.
WARNING: ANY VIOLATION OF THESE POSTING RULES THAT INVOLVES CRIMINAL CONDUCT OF ANY KIND WILL BE REFERRED TO LAW ENFORCEMENT AUTHORITIES UPON NOTICE RECEIVED BY COMPANY.
It is your responsibility to determine that your input into our site, including use of any chat room areas of our site, including your choice of your user name, conforms to the above conditions. If you notice any content which breaches these conditions, please notify us by email to [email protected]
SPAM : Spam is an unacceptable use of the Business web site. Spam includes any of the following activities:
a. Posting a single message or messages similar in content, to more than five (5) online forums or newsgroups and posting messages to online forums or newsgroups that violate their rules.
b. Collecting responses from unsolicited e-mail.
c. Sending any unsolicited e-mail that could be expected, in Business’s opinion, to provoke complaints.
d. Sending e-mail with charity requests, petitions for signatures, or any chainmail-related materials.
e. Sending bulk e-mail without identifying in the e-mail a clear and easy means to be excluded from receiving additional e-mail from the originator of the e-mail. NOTE: The inclusion of an opt-out clause does not necessarily legitimize sending unsolicited e-mail.
f. Sending e-mail that does not accurately identify the sender, the sender’s return address, and the e-mail address of origin.
g. Using Business facilities to violate what could reasonably be considered a violation of another Internet Service Provider’s (ISP) acceptable use policy and/or terms of service.
User is further prohibited from the following activities:
i. Employing any mechanisms, software or scripts when using the Business web site. However, the User may use the interfaces or software provided by Business within the scope of the services available on our web site and in accordance with these Terms;
ii. Blocking, overwriting, modifying and copying of any contents of the Business web site.
iii. Distributing or publicly disclosing the contents of the web site or any of its terms, without written permission from Business, or
iv. Performing any actions that may impair the operability of the Business web site infrastructure, particularly actions that may overload said infrastructure, servers, bandwidth or other equipment or software
Indirect Access: A violation of these Terms by someone having only indirect access to the Business web site through a User, will be considered a violation, whether or not with User’s knowledge or consent.
In addition, these policies apply to any email or content transmitted by User, or on your behalf, that uses a Business account as a mailbox for responses or promotes content, hosted or transmitted, using Business facilities, or that indicates, in any way, that Business was involved in the transmission of such email or content.
The resale of Business products and services is not permitted, unless expressly permitted by these Terms or in a separate written agreement.
Violations of these Terms may result in immediate suspension or termination of your account and our services to you, immediate temporary or permanent filtering, blocked access or other action appropriate to the violation, as determined by Business, in its sole discretion.
When feasible, it is Business’s preference to give notice so that violations may be addressed voluntarily, however, we reserve the right to act without notice, when necessary, as determined by Business in its sole discretion. Business may involve, and will cooperate with, law enforcement, if criminal activity is suspected. Violators may also be subject to civil or criminal liability under applicable law. Refunds or credits are not issued in connection with actions taken for violations of these Terms.
Uses and Other Policies
- When using our services, User warrants and represents that all of the data provided by you is accurate and complete. User shall report any modifications in the data to the Business web site, immediately upon any changes occurring.
- User shall not be allowed to have multiple accounts. You may only establish one (1) User account. If Business determines that User has established more than one (1) account, further use of our web site may be suspended or terminated, subject to the sole discretion of Business.
- User warrants and represents that they are of legal age (18 or older) to use our web site, at their time of use, or that they are a legal entity, created by operation of law.
- User may download or print a single copy of any portion of the content solely for personal, non-commercial use, provided they do not remove any trademark, copyright or other notice from such content.
Requests to use Business content for any purpose other than as permitted in these Terms shall be directed to Business at: [email protected]
- Business shall not be liable for User interactions with any 3rd-parties, businesses and/or individuals found on the Business web site or through the services provided. This includes, but is not limited to, payment and delivery of services, and any other terms, conditions, warranties or representations associated with such dealings. These dealings are solely between User and such 3rd-parties, businesses and/or individuals. User understands and agrees that Business is not responsible for any damage or loss incurred as a result of any such dealings. Business is under no obligation to become involved in disputes between Users of our web site, or between Users on our web site and any 3rd-party. In the event of a dispute, User agrees to release Business its officers, employees, agents and successors in rights, from claims, damages and demands of every kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and our service.
USER FORUMS, CONTENT, AND PARTICIPATION
VIP Bottles LTD recognizes that any data provided by User to us is extremely important and we shall, therefore, be particularly sensitive in handling such data. Users are advised that there are inherent security risks in transmitting data, such as emails, credit card or personal information, via the Internet, because it is impossible to safeguard completely against unauthorized access by 3rd-parties. Nevertheless, Business shall do what is reasonable to safeguard your data, subject to this cautionary limitation.
In particular, personal information will be transmitted via the Internet only if it does not infringe upon 3rd-party rights, unless the respective party has given prior consent in view of such security risks. Accordingly, Business shall not be held liable for any damages incurred as a consequence of such security risks or for any related acts of omission on our part.
Rights to Content Use
When User posts content or contributions to the Business web site, User grants Business a limited, revocable, nonexclusive and non-assignable right of use for the respective content or contribution that Business is entitled to utilize for any purpose allowed by these Terms. In particular, Business is entitled to use said content or contribution posted by User for marketing or in any other way. Business may use User content or contributions in any form, format, or medium of any kind now known or later developed.
Although User grants Business a license, as stated above, WE DO NOT OWN USER CONTENT. This license grants us certain rights and also proscribes limitations of what we may do and not do with the content, more fully described as follows:
(a) Business may not sell or give away User content as permanent downloads or physical copies, alone or in a compilation;
(b) Business may not continue exercising the license after User provides us with a request for termination, as described below;
(c) Business may not use, license or sub-license another party to use User/Member content outside of the Business web site;
(d) Business may let other parties exercise these rights on the Business web site, which permits the license to become sub-licensed;
(e) Business may exercise these rights without paying User any remuneration, royalties or other fees, whatsoever;
(f) Business may exercise these rights throughout the Business web site(s), worldwide;
User may grant similar licenses to others;
User may terminate the license at any time by following the steps described below:
a. To request deletion of User content, User must send an e-mail to Customer Service at [email protected] stating the e-mail address associated with the particular content you wish to delete, along with the words “Delete User Content” in the subject line. Please note that if User subsequently places the same or similar content on the Business web site, this deletion notice will become null and void.
- Business grants a right of use over all user-posted content or contributions to its web site(s) to other Users. Copying, downloading, disseminating, distributing and storing of the contents of the Business web site is, with the exception of the cache memory when searching for Business web pages, prohibited, without Business’s express written consent.
- All information, content, services and software displayed on, transmitted through or used in connection with the Business web site, with the exception of User content as defined herein, including for example, news articles, reviews, directories, guides, text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like, as well as its selection and arrangement, is owned by Business, except for those items that are copyrighted and/or owned by their respective businesses or individuals.
- Without limiting the generality of the previous paragraphs, User authorizes Business to share User-posted content across all web sites, to include User content in a searchable format accessible by other Users of the Business web sites, now in use or later developed, to place advertisements in close proximity to such User content, and to use User’s name, likeness and any other information in connection with Business’s use of the material User provides.
- Prohibited uses do not include any other use that Business expressly authorizes in writing.
- Business does not guarantee the accuracy, integrity or quality of the posted content on our web site and User may not rely on any of this posted content. Without limitation, Business is not responsible for postings by Users in the User opinion, message board, and forum or feedback sections of our web sites.
Unsolicited Idea Submission Policy
Business and its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send us any original creative artwork, samples, demos or other works. The sole purpose of this policy is to avoid potential misunderstanding or disputes when company’s products or marketing strategies might seem similar to ideas submitted to us by others. We ask that you do not send your unsolicited ideas to company or any individual at company. If, despite our request that you not send us your ideas and materials, you still send them, please understand that company makes no assurances that your ideas and materials will be treated as confidential or proprietary.
To register with https://www.vipbottles.co.uk you must be at least 18 years of age.
Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
User must complete the registration process by providing Business with current, complete and accurate information as prompted by the applicable registration form. User also will choose a password and a User name.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
User is entirely responsible for maintaining the confidentiality of any password and account information. Furthermore, User is entirely responsible for any and all activities that occur under its account. User agrees to notify Business immediately of any unauthorized use of their account or any other breach of security. Business will not be liable for any loss that may incur as a result of someone else using User’s password or account, either with or without their knowledge. However, User could be held liable for losses incurred by Business or another party due to someone else using their account or password
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
We may deny access to any User, at any time, and for any reason. In addition, Business may, at any time, transfer rights and obligations under these Terms to any current or future Business subsidiary or business unit, or any companies or divisions or any entity that acquires Business or any of its assets.
While the Business uses reasonable efforts to include accurate and up-to-date information, the Business specifically disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in any and all Business web sites, either now operating or created in the future. The Business disclaims any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material. The Business disclaims any responsibility or liability for any harm resulting from downloading or accessing any information or material on the Internet through the Business web site.
The Business does not make any warranties or representations regarding any data, service and/or information provided or made available by any user on any of the Business web sites or on any external web sites linked to them. In particular, the Business does not warrant or represent that said data, service and/or information is true or accurate, or that it fulfils or serves any particular purpose.
Without limiting the foregoing, under no circumstances shall the Business be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of 3rd-parties, or loss of or fluctuations in heat, light, or air conditioning.
COMPANY WEB SITES AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED IN THE COMPANY WEB SITES, ARE PROVIDED “AS IS,” WITH NO WARRANTIES EXPRESSED OR IMPLIED. THE COMPANY EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE COMPANY WEB SITES. COMPANY DISCLAIMS, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE COMPANY WEB SITES. THE COMPANY DISCLAIMS ANY WARRANTIES FOR SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED ON THE COMPANY WEB SITES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE COMPANY WEB SITES AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY LINKS OR ANY USER CONTRIBUTIONS PROVIDED TO THE COMPANY WEB SITES.
THE USER UNDERSTANDS AND AGREES THAT THEY DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE COMPANY WEB SITES AT THEIR OWN DISCRETION AND RISK AND THAT THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO THEIR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY IN ALL CASES. THE USER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
THE COMPANY AND ITS WEB SITES ARE NOT RESPONSIBLE OR LIABLE FOR CONTENT POSTED BY USERS, 3rd-PARTIES, ACTIONS OF ANY 3rd-PARTY OR FOR ANY DAMAGE TO, OR VIRUS THAT MAY INFECT, A USER’S COMPUTER EQUIPMENT OR OTHER PROPERTY.
The Business may modify, suspend, discontinue or restrict the use of any portion of the Business web site, including the availability of any portion of the content at any time, without notice or liability.
User acknowledge and agree that it is virtually impossible to achieve continuous, uninterrupted availability of the Business or any other, web site. While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.
In no event (including our own negligence) will we be liable for any:
(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
(b) loss of goodwill or reputation;
(c) special, indirect or consequential losses; or
(d) damage to or loss of data
(even if we have been advised of the possibility of such losses).
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
You agree to indemnify, defend and hold harmless the Business, its web site(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys’ fees and court costs) arising from or relating to any allegation regarding:
1. Your use of the Business web site(s);
2. The Business’s use of any your content or information, as long as such use is not inconsistent with these Terms;
3. Information or material provided through your IP address, even if not posted by you or
4. Any violation of these Terms by you.
DISPUTE RESOLUTION. CONSUMER REVIEWS AND USE OF SOCIAL MEDIA
We endeavour at all times to provide high standards in retail and business and recognise and support the importance of the use of social media and the Internet to alert the public when such standards are not met. However, we believe that complaints should not be published in a manner that is unfair or unreasonable as to content and manner of publication and, for this reason, the following terms are agreed by yourself and ourselves to regulate how to proceed when you feel that reasonable standards have not been met.
If you post any comment on our service or products on any website other than the Business’s website, you agree that:-
I) you will not include any statement that is untruthful or malicious.
II) you will do all that is possible to enable the Business to post to the same website a comment in response and ,if such is not possible, you will include such response in full in a comment posted by yourself on the same website
III) you will agree to participate in a form of alternative dispute resolution accredited by the Trading Standards Institute of the United Kingdom under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and recommended, as appropriate for the nature of the dispute, on request by the Business of the service operated at https://www.vipbottles.co.uk
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.
We do not warrant that materials, services or information for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
If any provision of these Terms is, for any reason, invalid and/or unenforceable, as determined in an appropriate Court of proper jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. You agree to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision that most closely approximates the intent and economic effect of the invalid and/or unenforceable provision and shall be interpreted most favourably, when possible, to the benefit of the Business.
Section Titles : The section titles used in these Terms are purely for convenience and carry with them no legal or contractual effect.
Incident Reporting : Any complaints regarding violations of these Terms by a User should be directed to customer services at [email protected] Where possible, include details that would assist the Business in investigating and resolving the complaint (i.e. expanded headers and a copy of the offending transmission).
Complaints Procedure : We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards, please do not hesitate to contact us at VIP Bottles Ltd, Complaints Team, 42 Welford Road, , Leicester, Leicestershire, United Kingdom, LE2 7AA.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.
These Terms represent the entire understanding between the user and the Business and supersedes any prior statements or representations. THE USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT, by using the web site, it’s services, sign up, posting, downloading and uploading content, and understands that it is entering into a binding and legal agreement with Business.
You agree to file any claim regarding any aspect of this web site or these Terms within six (6) months of the time in which the events giving rise to such alleged claim began, or you agree to waive such claim. You also agree that no claim subject to these Terms may be brought as a class action or in any other jurisdiction than English courts.
These Terms and Conditions were last updated, and became effective, on 22/05/2018.
Contact Information : Our contact details are as follows:
Trading Name: VIP Bottles, 42 Welford Road, Leicester, United Kingdom, LE2 7AA. General email: [email protected]
This Website is owned by VIP Bottles, a trading name of VIP Bottles LTD (hereafter “Business”),a Company registered in England and Wales.
By using, registering or placing an order on this website at https://www.vipbottles.co.uk, you consent to the collection, use and transfer of your information under the terms of this policy. This Policy is subject to change at any time and any changes will be posted on this page.
This Policy works hand-in-hand with the Terms and Conditionsof Use.
We are registered with the Information Commissioner’s Office (ICO). Our Registration Number is: ZA390650. For more information, visit the ICO website. For the purposes of the Data protection Act 1998, the Data Controller is VIP Bottles LTD of 42 Welford Road, Leicester, United Kingdom, LE2 7AA, ([email protected]).
The Business reserves the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by Business.
The Business will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently in order to determine whether any changes have been made. Users understand and agree that continued use of the Business web site assumes that they have read and accepted this Policy, as it may be amended from time to time.
WHAT DATA DO WE COLLECT ABOUT YOU?
When you visit, register or order products or services on https://www.vipbottles.co.uk you may be asked to, or of your own volition, provide information from which you can be identified, including your name, email address, home or business address etc as well as text you may upload and other technical data such as the IP address of the machine you use. The Business will not collect such information from users while they use the web site unless they voluntarily provide it to us and authorise us to collect such information. Users may provide other information about themselves from which they can be identified.
- If you have an account with us: first name, surname, date of birth, billing/delivery address, orders and receipts, email, telephone number, VIP Points balance, Payment Methods and your Wishlist items. Your password is always encrypted and not accessible by us.
- If you place an order with us we will collect information to allow us to process this order.
- Details of your interactions with us through live chat, contact us form, in store, online or by telephone.
- Company and product reviews left via Trustpilot.
- Your image may be recorded on CCTV when you visit our shop
- Your social media information, if you interact with us through those channels, this is collected in Hootsuite.
Use of https://www.vipbottles.co.uk and products/services are intended for persons who are eighteen (18) years or older, or business entities.
If proof comes to the attention of the Business that an individual user is under the age of eighteen (18) years and is accessing our services and/or products without the consent, approval or authorisation of their parents or legal guardian or other person with legally recognised parental authority, the Business will immediately terminate such account.
WHEN DO WE COLLECT THE DATA AND HOW DO WE USE IT?
We want to give you the best online and in-store shopping experience and this can only be done if we collect data which enables us to build a picture of you. We use this information to offer you promotions, products and services that are most likely to interest you. For VIP loyalty members where you have VIP Points we’ll offer you relevant rewards and promotions based on this.
We will keep you informed and up-to-date with the latest events, offers, promotions and products by email and/or SMS. We may also tailor our marketing content or ask you for feedback to improve your experience.
Data privacy law allows this as part of our legitimate interest when understanding what our customers want and providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
If you choose not to share your personal data, we cannot contact you if for example an item is out of stock, therefore we cannot provide you with services you’ve asked for.
This is how we collect and use your data:
- When you place an order using our website
- This allows us to fulfill the sale of a product or service including sharing such information with our partners and suppliers to ensure we deliver the best service to you. This information is then passed onto our order management system which allows us to correctly pack and ship your order using the requested delivery method.
- When you send a query or other type of enquiry from our service channels
- We handle your data in order to respond to your particular query. We store this information for any future communication.
- When you create an online account
- This allows us to know more information about you and to provide you with a better shopping experience. It also allows you the ability to login and get a single view of all your information such as: Orders, Wishlist’s and VIP points (our loyalty scheme).
- When you make a purchase as a ‘guest customer’
- This allows us to fulfill a sale of a product or service including sharing such information with our partners and suppliers to ensure we deliver the best service to you. We only record transactional information as you are a guest customer.
- When you enter our store premises
- We use CCTV footage to prevent crime and to protect our staff and customers.
- When you process payment of a product or service
- We process your data to prevent fraudulent transactions. Our payment providers are PayPal and Worldpay and we do not see your card data.
- When you consent to receiving marketing activities
- The Business regularly sends out a Newsletter via email (hereinafter “Newsletter”) to all Users (unless they have ‘opted-out’). In these Newsletters, we may inform you about new features from VIP Bottles and about the upcoming week’s events or special promotions.
- User may choose to unsubscribe from the Newsletter at any time by sending an email to Customer Service at [email protected].
- We will keep you informed and up-to-date with the latest events, offers, promotions and products by email and/or SMS. We may also tailor our marketing content or ask you for feedback to improve your experience.
- When you engage via our social media services
- We use your data to respond to your social queries via Hootsuite and engage on posts you may have liked/commented
- When you enter prize draws and competitions
- We administer any of our competitions to provide a fair opportunity to you. We will only do this based on the consent given at the time of entering. If you are chosen for a promotion or as a winner in a contest, you give the Business permission to use your name, image and other information about you, for marketing purposes.
- When you choose to complete a survey
- We will use this in order to help us make our web site and services better. Any responses we receive from users will be used only to evaluate our web site and services and no personally identifiable information from respondents will be shared with any non-employees of Business, except that information provided in the Feedback/Comments areas.
- When you leave us a review
- We see the reviews you have left us via Trustpilot our 3rd party provider and we can comment back if we feel the review is inadequate or falsely represented. We will also use the reviews for feedback on how we are performing as a business.
We may also disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell user information to any 3rd-party not affiliated with the Business, without your specific and unambiguous consent, except in connection with the sale or merger of the Business or the division responsible for such services provided.
The Business provides banner and other advertising on its web site, from Google and other third parties, that may place and read cookies on your browser, or use web beacons to collect information in the course of advertisements being served. If you are concerned about your privacy regarding these advertisements, please refer to Google’s (or other third party) privacy policies.
HOW DO WE PROTECT YOUR DATA?
Data security is of the utmost importance to us and we want to ensure you have the peace of mind knowing we have taken all steps necessary to ensure we protect this.
- We have secure https website which has a SSL 256-bit encryption installed.
- All your personal details are password protected and can only be accessed by members of our team.
- Payment card information is tokenised and is stored with our payment providers PayPal and Worldpay and not on our own servers.
- Our website is protected by a security plugin which constantly monitors for any attacks of breaches.
HOW LONG DO WE KEEP YOUR DATA?
- We will not keep the required data for longer than necessary to fulfill the purpose for which it was captured.
- At the end of the period for which it was captured, your data will be deleted or anonymised.
WHERE DO WE STORE YOUR DATA?
We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.
The Business requires that our advertisers and partners ensure the security of the data that users provide to them, however, in the event of a breach of their security measures, you agree that the Business will not be liable for any losses or damages.
The Business limits access to personal information about users to employees, for whom we reasonably believe it is necessary, in order to provide products or services.
Your data is stored on servers located in EEA (European Economic Area). Sometimes we may need to transfer your data to third party data processors in countries outside of the EEA. If we do this, we have ensured that the third-party providers protect your data in the same way we do in the EEA.
WHO DO WE SHARE YOUR DATA WITH?
The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties, but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at [email protected]
You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will only provide the data required to fulfil the service with them. If we decide to change or stop using their services, your data will be deleted or anonymised. The following third-party companies are currently used, and we will process your data through them to fulfill our services to you:
- WooCommerce Points & Rewards (VIP Points)
- WooCommerce Waitlist
- Woocommerce Vouchers
- Contact Form 7
- Crafty Clicks
- Royal Mail
- Google Analytics
- Text Marketer
YOUR RIGHTS TO YOUR DATA
You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at [email protected] We do not raise any charge in providing you with details of the information we hold about you, but we may raise a charge where such requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested or refuse to act on the request.
The Business gives users the option to remove personally identifiable information from our list of active users. You may also choose to opt-out of certain communications from the Business, such as our Newsletter or Direct Marketing.
If you want to unsubscribe or opt-out of communications from us, send an email to Customer Service at [email protected] We will respond within 48 hours to action your request. You can also opt-out in your MyAccount section on the website and via the ‘Unsubscribe’ link on the bottom of emails and SMS messages.
All comments, queries and requests relating to our use of your data are welcomed and should be addressed to [email protected].
WHAT IS THE EFFECTIVE DATE OF THIS POLICY?
The following is a summary of the types of cookies that are being used on this site, along with information on how you can block them.
|Cookie Type||Cookie File Names||Purpose||Active on this site||More Information|
|Essential Site Cookies||Various||Site cookies are essential to the operation of this website. They are usually set when you first visit the site and deleted when you close your browser. If blocked, this site will not operate correctly||Yes||n/a|
|CMS (Content Management System)||Various||Cookies are set by our CMS/Blog system when you first visit this site. These cookies are not used by VIP Bottles. These cookies are usually deleted when a user closes their browser||Yes||n/a|
|These cookies are used to collect information about how visitors use our site. The information is used to compile reports that let us improve the site. The information is collected in any anonymous form, including the number of visits to this site, how you arrived at the site, and which pages you visited.||Yes||You can opt-out of these cookies by following this link: http://tools.google.com/dlpage/gaoptout|
|Site Cookie Acceptance||cookietab-last-shown-time|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
Any sweepstakes, contest or similar promotion made available through Business websites or for which Business may, from time to time, send e-mail messages to you, will be governed by official rules that are separate from and may vary from these Terms. By participating in any such sweepstakes, contest or similar promotion, User will become subject to its specific official rules. Note, however, that User remains subject to these Terms to the extent they do not conflict with the applicable official rules. We reserve the right to cancel, amend and remove any of the above-mentioned deals at any time without prior notice.
Established in 2014, VIP Bottles finds the most exclusive and premium alcohol products from around the globe and delivers them to your doorstep. From spirits, wines and whiskeys to liqueurs and champagnes, our passion for finding the next best thing as well as celebrating master distillers and producers from all corners of the world continues to drive our ever-growing product range.
When it comes to alcohol, second-best won’t do. Leaving no stone unturned, our experts search for the finest produce from unique whiskies to flavoured gins and innovative liqueurs that are perfect for any recipe. It isn’t uncommon for us to be the first in the UK to stock and supply exclusive flavours from your brands including Cîroc, GTV and Teremana Tequila.
There may have been a time where you chose the cheapest bottle or the most colourful, but that was before you were a VIP. We know our customers deserve the best quality and so that’s what we do.
We can cater for a single bottle to a full-blown party, so if you have any enquiries or special requests, please do not hesitate to contact us on [email protected]
Our Customer Service team is always on hand to solve any queries, and we strive to provide industry-leading support every time. So, whether you are looking for the newest brand or the perfect gift for a connoisseur, you are guaranteed to find the ideal VIP bottle.
VIP Bottles strives for a better and more sustainable environment, that is why all of our packaging material is made from recycled plastic in order to be environmentally friendly. At VIP Bottles, we are always looking for new ways to be more environmentally conscious.
Every bottle that is sent out is securely wrapped in air-filled plastic so that when you receive your product it is in the best condition possible. It is then secured in recycled cardboard and hand-delivered to your doorstep.