Customer Service

Shopping

Company

Where is my order

For Royal Mail deliveries please click here

For DPD deliveries please click here

Cancelling my order

To cancel an order, please email [email protected] with your full name and order number and one of our customer service representatives will be happy to deal with your request.  

Returns

If you are unhappy with your purchase, please contact us at [email protected] stating the reason for your return along with picture evidence if applicable. Once we have received this information, we will initiate the refund process.

Please note any bottles which have been customised or personalised, such as engraving, cannot be refunded.

Upon receiving the item, we will inspect the bottle to ensure it has arrived back with us unopened and in the condition that we delivered the product in.

Under circumstance where the inspection is unsatisfactory we will either send the product back to you for the fee of the delivery charge or discard of the product without replacement if the product is in a condition where it is unsafe or against our policies to post.

If the product is to a satisfactory quality we will accept the return and process a refund back to the same payment method used when placing the order.

Once a return has been accepted into our warehouse, they are processed within 7 working days. It may take up to a further 3-5 days for the money to reach your bank account. Should you not receive your refund after the stated time, please contact [email protected] quoting your full name and order number.

 

Contact Us

To contact one of our Customer Service agents, please click here.

Delivery Information

Premium Delivery – from £7.99

For next day delivery in the UK, you must place your order before 16:00 for it to be shipped and delivered for the next day. The majority of postcodes in the UK are eligible for the next day delivery service and the price is calculated at checkout. If your order is placed on Saturday or Sunday, your next day delivery service will arrive with you at your destination on the following Tuesday. 

Certain postcodes within the UK will be shipped via a two-day delivery service as standard, this is calculated automatically on checkout. All orders placed before 16:00 will be delivered the second working day. If you place an order after 16:00 it will be shipped the next working day. 

Standard Delivery – from £4.99

All postcodes within the UK are eligible for the 3-5-day delivery service which is calculated automatically on checkout depending on the size of the basket. All orders placed before 12:00 will be delivered within 3-5 working days of making the order. If you place an order after 16:00 it will be shipped the next working day. 

Free Delivery – Available for orders over £100

Saturday/Sunday Delivery – from £9.99

If Saturday/Sunday delivery is selected, your order will be delivered the upcoming weekend. To ensure delivery on Saturday/Sunday, your order must be placed by 16:00 on Friday to ensure delivery for the upcoming weekend. 

International Delivery

Currently we only ship within the United Kingdom, excluding Northern Ireland, Guernsey and Jersey.

Click and Collect

We currently do not offer a click and collect service.

Gift Cards

To view our gift cards, click here.

Bulk Orders

We can provide goods for large parties, weddings, conferences and a whole host of events. For more information, please email [email protected] 

Trade

Please contact us through the contact page by selecting the trade option, here

Corporate Gifting

For corporate gifting, please email [email protected] for more information on the gifts we can provide.  

About Us

Established in 2014, VIP Bottles finds the most exclusive and premium alcohol products from around the globe and delivers them to your doorstep. From spirits, wines and whiskeys to liqueurs and champagnes, our passion for finding the next best thing as well as celebrating master distillers and producers from all corners of the world continues to drive our ever-growing product range.

When it comes to alcohol, second-best won’t do. Leaving no stone unturned, our experts search for the finest produce from unique whiskies to flavoured gins and innovative liqueurs that are perfect for any recipe. It isn’t uncommon for us to be the first in the UK to stock and supply exclusive flavours from your brands including Cîroc, GTV and Teremana Tequila.

There may have been a time where you chose the cheapest bottle or the most colourful, but that was before you were a VIP. We know our customers deserve the best quality and so that’s what we do.
We can cater for a single bottle to a full-blown party, so if you have any enquiries or special requests, please do not hesitate to contact us on [email protected]

Our Customer Service team is always on hand to solve any queries, and we strive to provide industry-leading support every time. So, whether you are looking for the newest brand or the perfect gift for a connoisseur, you are guaranteed to find the ideal VIP bottle.

Packaging

VIP Bottles strives for a better and more sustainable environment, that is why all of our packaging material is made from recycled plastic in order to be environmentally friendly. At VIP Bottles, we are always looking for new ways to be more environmentally conscious. 

Every bottle that is sent out is securely wrapped in air-filled plastic so that when you receive your product it is in the best condition possible. It is then secured in recycled cardboard and hand-delivered to your doorstep.   

Affiliates

If you’re interested in joining VIP’s affiliate program, please contact Agnieszka Edwards at [email protected] for more information.