delivery information

When will I receive my order?

Next Day Delivery Service

All orders placed before 15:00 will be delivered the Next Working Day. If you place an order after 15:00 it will be shipped the next working day.

Please see table below for when your delivery will arrive:

Day ShippedMondayTuesdayWednesdayThursdayFridaySaturdaySunday
Day DeliveredTuesdayWednesdayThursdayFridayMondayTuesdayTuesday

Saturday Delivery Service

For orders where Saturday Delivery has been selected, this will be the upcoming Saturday. All orders for Saturday delivery must be placed by 15:00 on Friday.

Do you deliver on a Saturday?

Yes we deliver on a Saturday. Please select ‘Saturday Delivery’ on checkout.

Please note Saturday delivery charges are £19.95 for UK Mainland and can vary dependent on your postcode.

Why don't you offer a standard delivery service?

We do not offer a 3-5-day service as we believe you deserve an exclusive service when you shop with us. Therefore, all our deliveries are next working day as standard and charged at a fixed price.

Can I collect my order?

No, we currently do not offer a click and collect service.

How much is the delivery charge?

The delivery charge is £5.95 for standard next day delivery and £19.95 for Saturday delivery regardless of how many bottles you order. However delivery is FREE for orders over £100. 

Please note certain postcodes may incur additional delivery charges. This is calculated automatically on checkout when you enter your delivery post code.

Can my order be sent to a different address?

Yes, orders can be sent to another address. Please ensure someone over 18 years of age is able to sign for the parcel

I missed my delivery with the courier?

The courier would have left a calling card stating where they have left the parcel, if not hey will try to deliver the parcel again the next working day.

Alternatively, please contact them directly via the information on the calling card to arrange a specific day for them to deliver or if you need to provide any special instructions. If you have any further problems with deliveries please contact orders@vipbottles.co.uk quoting your order reference number.

I still have not received my order?

Please email orders@vipbottles.co.uk with your order number and we will aim to get this resolved within 24-48 hours.

Alternatively you can contact us via the online chat or our telephone line 0116 365 0345 and one of our customer service representatives will help assist you.

How can I get free delivery?

Free delivery is available to orders above £100 by selecting ‘free delivery’ upon checkout.

Please note certain postcodes may not be eligible for free delivery. This is calculated automatically on checkout when you enter your delivery post code.