CUSTOMER SERVICE

Where is my order

For Royal Mail deliveries please click here

For DPD deliveries please click here

Cancelling my order

To cancel an order, please email orders@vipbottles.co.uk with your full name and order number and one of our customer service representatives will be happy to deal with your request.  

Returns

If you are unhappy with your purchase, please contact us at orders@vipbottles.co.uk stating the reason for your return along with picture evidence if applicable. Once we have received this information, we will initiate the refund process.  

Upon receiving the item, we will inspect the bottle to ensure it has arrived back with us safely and process a refund back to the same payment method used when placing the order. 

Once return has been accepted into our warehouse, they are processed within 7 working days. It may take a up to a further 3-5 days for the money to reach your bank account. Should you not receive your refund after the stated time, please contact orders@vipbottles.co.uk quoting your full name and order number.